We're Recruiting : Customer Assistance Rep ( Part - time ) at American

At a Glance

Key Information

• We are pleased to announce an opening for the position of Customer Assistance Rep with American Airlines.
• The role is formally based at our Coral Springs, FL office.

The Opportunity

• This role presents a significant opportunity to contribute to a key area of our business and advance your career.

What We Offer

• The anticipated compensation for this role is $22-$26/Hour (approx. $960/Week).
• A comprehensive benefits package is provided to all eligible employees.

Who You Are

• The ideal candidate will be a motivated professional with a strong aptitude for your professional skills and a commitment to excellence.

Role Focus

• A primary focus of this role will be leveraging your skills in your professional skills within the Airlines, Customer Service, Aviation sector.

Why Join American Airlines?

• You will be joining a professional, results-oriented team that values collaboration and dedication.

Original Job Posting

The Customer Assistance Representative at American Airlines plays a crucial role in providing exceptional customer service at the San Francisco International Airport. This position involves interacting with customers in a friendly and professional manner, assisting them with various airport processes, and ensuring compliance with safety and operational policies. The role offers opportunities for personal and professional growth while being part of a dynamic team in the airline industry.

Responsibilities:

• Greeting customers when they enter the airport or arrive in the ticket area
• Monitoring the ticket counter area to ensure compliance with safety policies and procedures
• Assisting customers with self-service kiosk check-in and baggage processing
• Servicing and maintaining kiosk machines and troubleshooting technology issues
• Verifying customers' carry-on baggage compliance with FAA/American Airlines policies
• Verifying and clearing travel documents for international travelers
• Assisting customers with special needs, including non-ambulatory customers and unaccompanied minors
• Providing customers with gate information and directions

Benefits:

• Travel Perks: Enjoy travel perks for you, your family, and friends.
• Comprehensive Health Benefits: Includes health, dental, prescription, and vision benefits from day one.
• Wellness Programs: Access to tools and resources for your personal well-being.
• Paid Training and Time Off: We provide paid training to ensure your success and paid time off for a healthy work-life balance.
• 401(k) Program: Available upon hire with employer contributions after one year.
• Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.