Richmond - Customer Service Support Representative at Waste Management ( )

Job Snapshot

• The anticipated compensation for this role is $40k-$55k/Year (approx. $913/Week).
• The ideal candidate will be a motivated professional with a strong aptitude for your professional skills and a commitment to excellence.
• A comprehensive benefits package is provided to all eligible employees.
• We are pleased to announce an opening for the position of Customer Service Support Representative with Waste Management.
• The role is formally based at our Richmond, VA office.
• You will be joining a professional, results-oriented team that values collaboration and dedication.
• A primary focus of this role will be leveraging your skills in your professional skills within the Waste Management, Customer Service, Call Center sector.
• This role presents a significant opportunity to contribute to a key area of our business and advance your career.

Original Job Posting

Job Summary

As a Customer Service Support Representative at WM, you will play a crucial role in providing exceptional service to our customers. This position is designed for individuals who are passionate about customer service and are eager to resolve inquiries and issues effectively. You will be the primary point of contact for customers, managing a high volume of inbound and outbound interactions through telephone and email. Your contributions will be vital in maintaining WM's reputation as a leading provider of waste and environmental services in North America.

Responsibilities

• Independently field customer service inquiries and transactions of varying complexity.
• Utilize excellent written and verbal communication skills to respond to incoming requests.
• Provide education and information regarding accounts, charges, billing, and contracts.
• Establish and maintain customer accounts by negotiating service types, pricing, and billing.
• Listen for and identify opportunities to cross-sell additional products and services.
• Serve as the customer's advocate by solving problems on their behalf and escalating complex issues.
• Attempt to retain customers who call to cancel services by probing for reasons and offering alternatives.
• Serve as a training resource for new hires.

Requirements

• High school diploma or G.E.D (accredited).
• Two (2) years previous experience in customer service or call center environment.
• Excellent verbal, written, and analytical skills.
• Proficiency in MS Office and strong keyboarding skills.
• A positive and engaged attitude with the ability to handle stress and multi-task.
• Excellent time management skills.
• Ability to manage difficult or emotional customer situations.

Benefits

• Comprehensive Health Benefits: Medical, dental, and vision insurance.
• Insurance: Life insurance and Short Term Disability.
• Retirement Savings: 401(k) with company match and a Stock Purchase Plan.
• Paid Training: We provide paid training to ensure you are confident and successful.
• Paid Time Off: Includes Paid Vacation, Holidays, and Personal Days.