Full - time Wanted in San Jose - Waste Management

Key Information

Key Information

• 🚀 Ready for your next challenge? Join Waste Management as our new Dispatcher/router!
• Come work with our amazing team in our vibrant San Jose, CA hub!

The Opportunity

• This isn't just a job; it's a chance to build something amazing and grow with a forward-thinking company!

What We Offer

• Let's talk numbers! We're offering a great package of $50k-$65k/Year (approx. $27/Hour)!
• We've got you covered with an awesome benefits package, perks, and more!

Who You Are

• We're looking for a proactive go-getter who is passionate about your professional skills and loves to solve interesting problems.

Role Focus

• Get ready to dive deep into the world of Waste Management, Logistics, Transportation, Dispatching and show off your amazing your professional skills skills!

Why Join Waste Management?

• Join a fun, dynamic, and supportive team where your ideas matter and you can truly make a difference! 🎉

Original Job Posting

About the position

The Dispatcher/Router position at Waste Management involves communicating with drivers to assist with problem resolution during their routes for various lines of business. The role includes handling incoming service orders, directing drivers, and resolving service issues while interacting with customers and operational staff. The dispatcher will utilize proprietary software to manage routing and prepare for the next day's operations, with a work schedule that may include overtime and Saturday hours depending on market needs.

Responsibilities

• Dispatches drivers to calls as they are received, balancing cost and customer satisfaction.
• Works with sites and the service department to optimize routes based on customer needs.
• Determines daily driver staffing levels for responsiveness and productivity.
• Assigns routes and service tickets to appropriate drivers throughout the day and for the next day.
• Handles incoming calls and emails from customer service and sales departments regarding pick-up or delivery requests.
• Initiates communication with customers while drivers are on-site to resolve issues.
• Troubleshoots and resolves potential delivery and pick-up problems before they escalate.
• Ensures same-day service on missed pick-ups by managing routing and tracking driver movement.

Benefits

• Comprehensive Health Benefits: Medical, dental, and vision insurance.
• Insurance: Life insurance and Short term disability.
• Retirement Savings: 401(k) with company match and a Stock Purchase Plan.
• Paid Training: We provide paid training and development opportunities.
• Paid Time Off: Includes Paid Vacation, Holidays, and Personal Days.