Full - time [entry Level] Airport Customer Experience - Dearborn ( American

Role Summary

Key Information

• Position: [entry Level] Airport Customer Experience. Company: American Airlines.
• Location: On-site in Dearborn, MI.

The Opportunity

• Career Impact: This role offers direct involvement in critical projects and clear paths for advancement.

What We Offer

• Salary: $25-$32/Hour (approx. $4.9k/Month).
• Benefits: Standard comprehensive benefits package included.

Who You Are

• Required Profile: Results-driven individual with proven skills in your professional skills.

Role Focus

• Core Responsibilities: Centered on your professional skills within the Airlines, Customer Service, Aviation, Management industry.

Why Join American Airlines?

• Work Environment: You will work with a focused, high-performing team.

Original Job Posting

About the position

The Customer Service Manager for Airport Customer Experience at American Airlines is responsible for leading and developing front-line team members to ensure operational excellence and an elevated customer experience. This role involves creating a supportive environment for team members, ensuring compliance with regulations, and fostering effective relationships with both internal and external customers.

Responsibilities

• Drives operational excellence and creates a caring environment for frontline team members.
• Leads the airport team to perform work safely and efficiently, complying with regulations.
• Provides exceptional support to frontline team members to deliver superior customer service.
• Coaches and mentors team members in skill development and company culture.
• Promotes mutual respect and trust among team members.
• Establishes effective relationships with customers, fostering compassion and integrity.
• Assesses operational conditions to meet corporate and local metrics through collaboration.
• Ability to work extra hours and rotating shifts, including weekends and holidays.

Benefits

• Travel Perks: Enjoy travel perks for you, your family, and friends across our global network.
• Comprehensive Health Benefits: Includes health, dental, vision, and prescription insurance from day one.
• Wellness Programs: Access to tools and resources for your personal well-being.
• Paid Training and Time Off: We provide paid training to ensure your success and paid time off for a healthy work-life balance.
• 401(k) Program: Available upon hire with employer contributions after one year.
• Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.