Full - time [entry Level] Airport Customer Experience - MN

Key Information

Key Information

• We are pleased to announce an opening for the position of [entry Level] Airport Customer Experience with American Airlines.
• The role is formally based at our Eden Prairie, MN office.

The Opportunity

• This role presents a significant opportunity to contribute to a key area of our business and advance your career.

What We Offer

• The anticipated compensation for this role is $25-$32/Hour (approx. $1.1k/Week).
• A comprehensive benefits package is provided to all eligible employees.

Who You Are

• The ideal candidate will be a motivated professional with a strong aptitude for your professional skills and a commitment to excellence.

Role Focus

• A primary focus of this role will be leveraging your skills in your professional skills within the Airlines, Customer Service, Aviation, Management sector.

Why Join American Airlines?

• You will be joining a professional, results-oriented team that values collaboration and dedication.

Original Job Posting

About the position

The Customer Service Manager for Airport Customer Experience at American Airlines is responsible for leading and developing front-line team members to ensure operational excellence and an elevated customer experience. This role involves creating a supportive environment for team members, ensuring compliance with regulations, and fostering effective relationships with both internal and external customers.

Responsibilities

• Drives operational excellence and creates a caring environment for frontline team members.
• Leads the airport team to perform work safely and efficiently, complying with regulations.
• Provides exceptional support to frontline team members to deliver superior customer service.
• Coaches and mentors team members in skill development and company culture.
• Promotes mutual respect and trust among team members.
• Establishes effective relationships with customers, fostering compassion and integrity.
• Assesses operational conditions to meet corporate and local metrics through collaboration.
• Ability to work extra hours and rotating shifts, including weekends and holidays.

Benefits

• Travel Perks: Enjoy travel perks for you, your family, and friends across our global network.
• Comprehensive Health Benefits: Includes health, dental, vision, and prescription insurance from day one.
• Wellness Programs: Access to tools and resources for your personal well-being.
• Paid Training and Time Off: We provide paid training to ensure your success and paid time off for a healthy work-life balance.
• 401(k) Program: Available upon hire with employer contributions after one year.
• Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.