Envoy Air Recruiting Supervisor , Customer Services in Logan

Position Overview

• We are pleased to announce an opening for the position of Supervisor, Customer Services with Envoy Air.
• You will be joining a professional, results-oriented team that values collaboration and dedication.
• The role is formally based at our Logan, UT office.
• This role presents a significant opportunity to contribute to a key area of our business and advance your career.
• A comprehensive benefits package is provided to all eligible employees.
• The anticipated compensation for this role is $55k-$75k/Year (approx. $5.4k/Month).
• The ideal candidate will be a motivated professional with a strong aptitude for your professional skills and a commitment to excellence.
• A primary focus of this role will be leveraging your skills in your professional skills within the Airlines, Customer Service, Aviation, Management, Logistics sector.

Original Job Posting

About the position

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.

Responsibilities

• Coordinate the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability.
• Ensure adequate operational coverage; responsible for scheduling and manpower utilization.
• Conduct Agent observations and administer local training including new hire training.
• Investigate and resolve operational issues as well as customer service issues.
• Maintain records such as time and attendance, personnel files and performance.
• Perform Station Agent work, as required, including check-in, ticketing, and guiding aircraft.
• Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials.
• Drive and operate ground equipment.

Benefits

• Amazing Employee Flight Privileges: Enjoy flight privileges within the American Airlines global network.
• Comprehensive Health Benefits: Includes comprehensive health and life benefits (subject to location).
• Paid Training and Time Off: We provide training and development programs to take your career to the next level and paid time off.
• 401(k) Program: Available upon hire with employer contributions after one year.