Dispatcher/router : Waste Management

Job Snapshot

• A comprehensive benefits package is provided to all eligible employees.
• You will be joining a professional, results-oriented team that values collaboration and dedication.
• The ideal candidate will be a motivated professional with a strong aptitude for your professional skills and a commitment to excellence.
• The anticipated compensation for this role is $50k-$65k/Year (approx. $27/Hour).
• This role presents a significant opportunity to contribute to a key area of our business and advance your career.
• We are pleased to announce an opening for the position of Dispatcher/router with Waste Management.
• A primary focus of this role will be leveraging your skills in your professional skills within the Waste Management, Logistics, Transportation, Dispatching sector.
• The role is formally based at our Coon Rapids, MN office.

Original Job Posting

About the position

The Dispatcher/Router position at Waste Management involves communicating with drivers to assist with problem resolution during their routes for various lines of business. The role includes handling incoming service orders, directing drivers, and resolving service issues while interacting with customers and operational staff. The dispatcher will utilize proprietary software to manage routing and prepare for the next day's operations, with a work schedule that may include overtime and Saturday hours depending on market needs.

Responsibilities

• Dispatches drivers to calls as they are received, balancing cost and customer satisfaction.
• Works with sites and the service department to optimize routes based on customer needs.
• Determines daily driver staffing levels for responsiveness and productivity.
• Assigns routes and service tickets to appropriate drivers throughout the day and for the next day.
• Handles incoming calls and emails from customer service and sales departments regarding pick-up or delivery requests.
• Initiates communication with customers while drivers are on-site to resolve issues.
• Troubleshoots and resolves potential delivery and pick-up problems before they escalate.
• Ensures same-day service on missed pick-ups by managing routing and tracking driver movement.

Benefits

• Comprehensive Health Benefits: Medical, dental, and vision insurance.
• Insurance: Life insurance and Short term disability.
• Retirement Savings: 401(k) with company match and a Stock Purchase Plan.
• Paid Training: We provide paid training and development opportunities.
• Paid Time Off: Includes Paid Vacation, Holidays, and Personal Days.