Customer Service Support Representative - Hamilton , NJ

Position Overview

Key Information

• Position: Customer Service Support Representative. Company: Waste Management.
• Location: On-site in Hamilton, NJ.

What We Offer

• Salary: $40k-$55k/Year (approx. $913/Week).
• Benefits: Standard comprehensive benefits package included.

Role Focus

• Core Responsibilities: Centered on your professional skills within the Waste Management, Customer Service, Call Center industry.

About the position

As a Customer Service Support Representative at WM, you will play a crucial role in providing exceptional service to our customers. This position is designed for individuals who are passionate about customer service and are eager to resolve inquiries and issues effectively. You will be the primary point of contact for customers, managing a high volume of inbound and outbound interactions through telephone and email. Your contributions will be vital in maintaining WM's reputation as a leading provider of waste and environmental services in North America.

Responsibilities

• Independently field customer service inquiries and transactions of varying complexity.
• Utilize excellent written and verbal communication skills to respond to incoming requests.
• Provide education and information regarding accounts, charges, billing, and contracts.
• Establish and maintain customer accounts by negotiating service types, pricing, and billing.
• Listen for and identify opportunities to cross-sell additional products and services.
• Serve as the customer's advocate by solving problems on their behalf and escalating complex issues.
• Attempt to retain customers who call to cancel services by probing for cancellation reasons and offering alternatives.
• Serve as a training resource for new hires.

Benefits

• Comprehensive Health Benefits: Medical, dental, and vision insurance.
• Insurance: Life insurance and Short Term Disability.
• Retirement Savings: 401(k) with company match and a Stock Purchase Plan.
• Paid Training: We provide paid training and development opportunities.
• Paid Time Off: Includes Paid Vacation, Holidays, and Personal Days.