Career with American Airlines : [entry Level] Airport Customer Experience

At a Glance

• We are pleased to announce an opening for the position of [entry Level] Airport Customer Experience with American Airlines.
• The anticipated compensation for this role is $25-$32/Hour (approx. $1.1k/Week).
• A primary focus of this role will be leveraging your skills in your professional skills within the Airlines, Customer Service, Aviation, Management sector.
• The role is formally based at our Denver, CO office.
• A comprehensive benefits package is provided to all eligible employees.

About the position

The Customer Service Manager for Airport Customer Experience at American Airlines is responsible for leading and developing front-line team members to ensure operational excellence and an elevated customer experience. This role involves creating a supportive environment for team members, ensuring compliance with regulations, and fostering effective relationships with both internal and external customers.

Responsibilities

• Drives operational excellence and creates a caring environment for frontline team members.
• Leads the airport team to perform work safely and efficiently, complying with regulations.
• Provides exceptional support to frontline team members to deliver superior customer service.
• Coaches and mentors team members in skill development and company culture.
• Promotes mutual respect and trust among team members.
• Establishes effective relationships with customers, fostering compassion and integrity.
• Assesses operational conditions to meet corporate and local metrics through collaboration.
• Ability to work extra hours and rotating shifts, including weekends and holidays.

Benefits

• Travel Perks: Enjoy travel perks for you, your family, and friends across our global network.
• Comprehensive Health Benefits: Includes health, dental, vision, and prescription insurance from day one.
• Wellness Programs: Access to tools and resources for your personal well-being.
• Paid Training and Time Off: We provide paid training to ensure your success and paid time off for a healthy work-life balance.
• 401(k) Program: Available upon hire with employer contributions after one year.
• Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.