Beginner Welcome : Customer Assistance Rep - MN

Position Overview

Key Information

• 🚀 Ready for your next challenge? Join American Airlines as our new Customer Assistance Rep!
• Come work with our amazing team in our vibrant Rochester, MN hub!

The Opportunity

• This isn't just a job; it's a chance to build something amazing and grow with a forward-thinking company!

What We Offer

• Let's talk numbers! We're offering a great package of $22-$26/Hour (approx. $4.2k/Month)!
• We've got you covered with an awesome benefits package, perks, and more!

Who You Are

• We're looking for a proactive go-getter who is passionate about your professional skills and loves to solve interesting problems.

Role Focus

• Get ready to dive deep into the world of Airlines, Customer Service, Aviation and show off your amazing your professional skills skills!

Why Join American Airlines?

• Join a fun, dynamic, and supportive team where your ideas matter and you can truly make a difference! 🎉

Original Job Posting

The Customer Assistance Representative at American Airlines plays a crucial role in providing exceptional customer service at the San Francisco International Airport. This position involves interacting with customers in a friendly and professional manner, assisting them with various airport processes, and ensuring compliance with safety and operational policies. The role offers opportunities for personal and professional growth while being part of a dynamic team in the airline industry.

Responsibilities:

• Greeting customers when they enter the airport or arrive in the ticket area
• Monitoring the ticket counter area to ensure compliance with safety policies and procedures
• Assisting customers with self-service kiosk check-in and baggage processing
• Servicing and maintaining kiosk machines and troubleshooting technology issues
• Verifying customers' carry-on baggage compliance with FAA/American Airlines policies
• Verifying and clearing travel documents for international travelers
• Assisting customers with special needs, including non-ambulatory customers and unaccompanied minors
• Providing customers with gate information and directions

Benefits:

• Travel Perks: Enjoy travel perks for you, your family, and friends.
• Comprehensive Health Benefits: Includes health, dental, prescription, and vision benefits from day one.
• Wellness Programs: Access to tools and resources for your personal well-being.
• Paid Training and Time Off: We provide paid training to ensure your success and paid time off for a healthy work-life balance.
• 401(k) Program: Available upon hire with employer contributions after one year.
• Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.